Terms and conditions
Welcome to Brisora. By visiting our website you agree to the terms and conditions outlined here. Please review them carefully, and if you do not agree with any part, we ask that you refrain from using our website.
Who we are
Brisora is a women's ethnic wear brand operated by Shree Creations, 645/034 Sarla Complex, 60 Feet Road, Jankipuram Vistar, Lucknow, Uttar Pradesh 226021, India. You can reach us at brisora01@gmail.com or +91 9140263969.
1. Privacy and security
Your privacy and security are very important to us. We handle your information responsibly and use it only as necessary for order processing, customer service and improving your experience. For details, please refer to our Privacy Policy.
2. Sizing
The fit of our garments may vary based on cut, fabric and style. We recommend checking our size chart for guidance. Some items are designed for a loose fit while others are more tailored, so please choose accordingly.
3. Colour display
We strive to represent our products accurately on our website. However, colours may appear slightly different on your screen due to variations in monitor or device settings. While we aim for accuracy, slight differences between the images and actual product colours are possible.
4. Electronic communication
By accessing our website or sending us emails, you consent to receive electronic communications from us. This includes order confirmations, shipping notifications and other updates. We will communicate with you by email or through notifications on our website, and these electronic records serve as adequate notice.
5. Order cancellations
By the customer
- Orders may only be cancelled within 24 hours of placement. After this period we process orders immediately and cannot accommodate cancellations.
- All orders are final sale; refunds will not be issued for cancelled orders.
By Brisora
- In rare cases we may need to cancel orders due to unforeseen circumstances such as product unavailability or order discrepancies. If we cancel your order we will issue a full refund within 3-4 business days. Payment gateway processing may add additional time for the refund to reflect in your account.
6. Delivery policy
Each product has an estimated delivery timeframe, provided in its description. Delivery will typically be completed within 7 days after payment. If you have questions regarding delivery, contact us at +91 9140263969.
Delivery times may be impacted by the following factors:
- Payment issues or incomplete payment
- Incorrect or incomplete contact information
- Pending size or customisation details
- Delay in customer response for order verification
- Unforeseen production delays
- Delays with our courier partners
7. Returns and exchanges
Please refer to our Return & Exchange Policy for complete details. We generally do not accept returns on sold products. Exchanges are permitted only for size adjustments and must adhere to specific conditions.
8. Customisation and special orders
At this time Brisora does not offer customisation services. All items are available in the sizes, colours and styles listed on our website.
9. Promotions and discounts
Brisora may run promotions and discounts from time to time. These are limited-time offers and we reserve the right to change or cancel them at any time. Only one discount code may be applied per order unless otherwise specified.
10. Limitation of liability
While we take every measure to ensure a positive shopping experience, Brisora is not responsible for any damages arising from the use of our website or any linked resources. We make no warranties, either express or implied, regarding the availability, accuracy or completeness of our website content.
11. Changes to terms
We may update these terms and conditions as necessary to reflect changes in business practices or legal requirements. We encourage you to review this page periodically. Your continued use of our website signifies acceptance of any modifications.
Thank you for choosing Brisora. Please do not hesitate to reach out to our customer service team for assistance.